A plain-language summary of what you're agreeing to by using this site or connecting with our support line. Worth a quick read before you dial.
Using this site or connecting with our support line means you accept the terms laid out below. They're not lengthy — take a moment to read through them.
Connect My Utility is a phone-based, independent customer support service built around questions about utility accounts and billing. That is the complete scope of what we do. Nothing we offer involves operating a utility grid, retailing energy, or functioning within any government agency — and unless there is a signed written agreement to the contrary, there is no formal connection between us and the company that delivers electricity or gas to your address.
When you connect with us, here is what you receive:
What you are not receiving is a guarantee. We cannot promise approval of any request, a specific rate, a successful outcome, or any decision that belongs to the utility provider — those determinations are theirs to make.
Please be accurate when sharing information with us — the guidance we offer can only be as reliable as the details you provide to work from.
After connecting with us, verify anything consequential directly with your actual utility provider. Their official records and policies are what govern your account.
If harm results indirectly from using this site or from a call with us, we are not liable for incidental or consequential damages. In plain terms: we do our best to be helpful and accurate, but we are not responsible for outcomes tied to decisions made by third parties, including your utility provider.
Pricing, approvals, rate structures, and final account decisions belong entirely to the utility company and the regulations they operate under.
We may reference specific utility companies, service brands, or industry terms during calls or on this site purely so the conversation makes sense in context. Mentioning a name does not imply any affiliation, endorsement, or partnership — those trademarks and names belong to their respective owners.
Do not attempt to break, scrape, overload, or access any part of this site you are not meant to. Basic, good-faith use is expected from every visitor.
We may revise sections of this page when our operations or policies shift. Updated versions appear here, and the date at the top reflects when the most recent changes were made — no separate announcement will be issued.
All terms on this page are governed by applicable U.S. laws and regulations.
Prefer to hear it explained by a real person? Connect with our line and we'll walk through any question you have.