Privacy Policy

1. The Short Version

When you call our line or visit this site, some information flows between us. This page describes exactly what that information is, why we might use it, and the limits we place on it.

2. What Reaches Us

Two general categories:

Information you share with us directly.

• A name, when you choose to provide one
• A phone number — typically the one you're calling from
• An email address if you send us a message
• Whatever details you share during a call, message, or inquiry

Information your browser sends automatically.

• Browser type and device information
• An IP address (used to distinguish real visitors from automated requests)
• Basic site usage data — which pages were viewed and for how long

3. Why We Use That Information

A brief, straightforward list:

• To respond to whatever prompted you to reach out
• To reply when you send us a message or email
• To identify and fix anything that's slow or broken on the site
• To maintain accurate records of conversations and contacts
• To identify and stop anyone attempting to misuse the line or site

4. We Do Not Sell Your Information

Not to advertisers. Not to data brokers. Not to anyone offering a payout. The limited situations in which information might move beyond our team:

• A trusted third-party vendor that supports our phone, hosting, or email systems needs it to perform their role
• A legally binding request — such as a court order or subpoena — arrives that requires us to respond
• We must act to prevent fraud, abuse, or security threats against our systems

5. A Reminder About Who We Are

Connect My Utility operates as its own independent service. Our funding comes entirely from us — not from any grid operator, energy retailer, or government body — and that independence applies equally to what a representative says during a call. Anything shared on a call is general background information only. The conversations that carry official weight on your account are the ones you have directly with your utility provider.

6. Third-Party Services We Rely On

To keep this site running and our phone line functioning, we work with a small number of outside services for things like hosting infrastructure, usage analytics, and call management tools. Those partners see only what's necessary for their function and maintain their own privacy practices.

If a link on this site takes you to another website, that site's own privacy policy governs what happens next — not ours.

7. How We Protect Information

We apply reasonable technical and procedural safeguards to the information we hold. That said, no system anywhere on the internet is completely immune to risk, and we won't mislead you by claiming otherwise.

8. Your Rights and Options

Depending on where you live, you may have the right to:

• Request a copy of what we have on file about you
• Ask us to correct inaccurate information
• Ask us to delete information we've collected
• Restrict how we use certain pieces of your data

Reach out using the contact details below and we'll walk through your request together.

9. Children

This support line is intended for adults dealing with utility accounts and billing. Nothing we do is directed at anyone under the age of 13, and we do not knowingly collect information from children. If you believe a minor has somehow shared information with us, contact us at the details below and we will remove it without delay.

10. Updates to This Policy

If our data practices change, this page will reflect those changes and the date at the top will be updated. Check back any time to see the current version.

11. Reaching Us About Privacy

Questions, concerns, or requests? Use the information below to get in touch.

Connect My Utility

Email: support@connectmyutility.com

Phone: (888) 214-1450